Submit a Claim
Green Bean Battery Warranty Claim Guide
At Green Bean Battery, we stand behind our products — and we’re here to help if something goes wrong. Before submitting a warranty claim, please read the information below carefully to ensure your request is processed as quickly as possible.
Who Can Submit a Claim?
Warranty claims are only accepted from current Green Bean Battery customers. Claims cannot be processed until all required documentation is provided.
What You’ll Need to Submit a Claim
To begin your claim, you must include the following:
Diagnostic Trouble Code (DTC) Report:
- List or attach a full diagnostic report or screenshots of all trouble codes.
- Photos of the dashboard alone are not sufficient.
- Make sure all parts of the scan are included (e.g., 1/3, 2/3, 3/3 if applicable).
Where to Get a Diagnostic Scan
You can get a free diagnostic scan at many auto parts stores and repair shops:
Or use your own scan tool — we recommend the Autel MS 309 OBD2 Scanner for its reliability and affordability.
Special Note for 2004–2009 Toyota Prius Owners: Scanners like Innova, often used at AutoZone and O’Reilly, do not detect hybrid battery codes for these models. Please use a compatible scanner to ensure proper diagnosis.
Important Notes
- You are not required to pay for a diagnostic scan to start your warranty claim.
- If further diagnostics are needed later in the process, those costs will be your responsibility.
- Towing and mechanic fees are not reimbursed under the warranty policy.
Need Help?
We understand that not everyone can get their vehicle diagnosed right away. If you’re facing difficulty or need guidance, contact our support team at (888) 437-7265 — we’re happy to help explore alternative solutions.
Customer care representatives are available
Monday-Friday, 8 a.m. – 6 p.m. EST.