Warranty Transfer Program
The hybrid battery warranty from Green Bean Battery, LLC. may be transferred from the original customer of Green Bean Battery, LLC. ) to a new owner (new vehicle owner through conveyance from original customer ) one time only for the duration of the warranty. The warranty on the battery applies only to the original customer’s car that was installed by a mobile installer from Green Bean Battery, LLC. The new owner must agree to all the terms and conditions which apply to the warranty transfer process for the warranty to be transferred. The new owner must initiate the transfer of the warranty and identify the original customer of Green Bean Battery, LLC.The following terms and conditions apply to the warranty transfer process.
Transfer period – The warranty must be transferred within 7 days of the sale of the vehicle.
Green Bean Battery Warranty Team – All required documents may be submitted via email to firstname.lastname@example.org
Proof of sale – The new vehicle owner must submit copies to Green Bean Battery, LLC of the following documents within 7 days of the sale of the vehicle as proof of change of ownership:
- Original Invoice or Invoice Number
- So we can verify the original customer information in our system and that the battery is a Green Bean
- Original customer’s registration showing original customer’s name and VIN number.
- Bill of sale.
- New vehicle owners’ registration or temporary registration showing the new vehicle owners’ name and VIN number.
Service Area Restrictions – Green Bean Battery will only install and schedule warranty claims within the service area of Green Bean Battery, LLC. If the new owner is outside of the Green Bean Battery, LLC service area, it is the new owner’s responsibility and financial burden to move the vehicle to the Green Bean Battery, LLC service area for hybrid battery warranty replacement.
Vehicle owner is responsible for diagnosis – The vehicle owner is required to have the vehicle diagnosed and must provide diagnostic trouble codes (DTC’s) prior to scheduling a warranty replacement. The new vehicle owner is responsible for any fees or charges incurred for the diagnostic evaluation of the vehicle. Green Bean Battery, LLC. does not diagnose vehicles.
Diagnostic Trouble Codes – The vehicle owner must provide Green Bean Battery, LLC. with the diagnostic trouble codes from a repair shop or auto parts store on a diagnostic report, invoice, or photograph of the code scanner prior to scheduling of any warranty replacement. Green Bean Battery, LLC. will not schedule a warranty replacement without the DTC’s
Warranty Response Time – Green Bean Battery, LLC. will respond to all warranty claims within 7 days of receipt of DTC’s which prove a battery failure has occurred. A response is defined as the replacement or attempted replacement of a failed battery within our service area scheduled at the most advantageous time to Green Bean Battery, LLC. Green Bean Battery, LLC. agrees to provide a date and time for warranty replacement within the 7 day response period. If the customer is not available at the most advantageous time for Green Bean Battery, LLC then the warranty replacement will occur at the next most advantageous time for Green Bean Battery, LLC. that aligns with the customer’s availability– this may be outside of the 7 day response window.
The warranty transfer agreement can be found here. Click on the link or button to read and sign the agreement. – Click Here