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I had a great experience overall with Green Bean Battery. The process was easy, communication was excellent (emails and phone calls), and they installed the battery, at my home, in an hour for exactly the price on the website. This was all scheduled and work completed in less than 24 hours.There were just a couple of small things that I experienced which I think could be improved:1) The scheduling process on the website took me by surprise - I clicked through calendar and filled in my information, expecting some type of feedback saying "time slot available" or allowing me to review the info I'd input, but hitting the "pay later" button immediately scheduled the appointment. I would expect some type of final "are you sure you want to schedule this appointment?" type of screen before the scheduling occurred. Not a big deal, but I was glad I'd really picked a time I wanted, because the only available option to change time or cancel required a phone call.2) My installer called prior to the appointment as I'd been told he would, but he informed me he was running 30 minutes late of the scheduled time. This was a nuisance but I appreciated the communication. He ended up being 1 hour late, but I was prepared.3) I'm not knowledgeable about cars, so I didn't realize the battery installation occurred through the trunk and rear seats of my car, and therefore I hadn't prepared the space. This wasn't a big deal as the installer quickly helped me remove all my junk and car seats, but a heads up in email or one of the phone calls would have saved us a few minutes.Again, I was happy with the service I received overall, and the communication was good. Just a few things would have made it even better.
17:17 27 Feb 18
Great company! Very accommodating since the dealership kept the car 3 days longer then should have. From the 1st phone call to them and the numerous reschedule calls I had to make and a very pleasant installer, 1st class service. So glad found them online and I didn’t pay the dealership to replace our battery. Thank you, Mike P
15:32 26 Feb 18
They were super helpful when we were verifying that our battery needed to be replaced. We made the appointment and the service tech. was here before the appointment. He changed it in the freezing rain without complaint. The whole process was so easy. Fast, friendly, good price, great service AND a 5 year warranty!!!
19:19 25 Feb 18
Just got my battery replaced this past Saturday on my 05 Prius and so far it’s great! The tech Sherman was very kind and knowledgeable and was in and out under an hour! Very professional! I’m excited to see I’m getting my MPG back I feel like I lost some were now I’m back to 45-48 mpg. People these guys are the real deal! I’m a real customer, they have great deals and a great warranty! Thanks Green Bean
19:16 20 Feb 18
Keeping in mind that we had our battery replaced just last week, so far so good! Although there was a slight glitch in our service, we did get our car back on the road the same day I called. The glitch was that the installer did not have an appropriate replacement battery on hand and he had to drive several hours out of his way to get one and then over an hour to to our house. I did appreciate that he readily admitted there was a mistake made and that he gave us a realistic estimate of the time he would arrive. I appreciated his willingness to work well into the evening. The price and warranty are much better than the local Toyota dealer's, so we are satisfied. 5 Stars when some time has passed and we know the battery is performing well. I would definitely recommend Green Bean to get fellow hybrid owners out of what must always be a tight spot when a quick decision is required and a lot of money is at stake.
21:44 19 Feb 18
The price was reasonable, the warranty unbeatable, and the service great. We were sceptical at first but Mitch answered all our questions. We called on Monday and the technician came on Thursday. The whole process took about an hour. He did not leave until we were completely satisfied that everything was working properly. We were very pleased with the entire experience.
05:00 19 Feb 18
WOW.... My experience was superb! Great Communication from start to finish. A real person calling me telling me they were coming early! Then a fresh new Green Bean battery installed in less than 45 mins. Took all the codes off my car and went on a trial test run with me in the car answering all my questions. It has run great now for a month and expect to not need the wonderful 5 year guarantee.... If everyone did business like this, life would be a lot easier! Thanks Green Bean Batteries!
00:00 18 Feb 18
The technician arrived on time, worked quickly and neatly. Ali was happy to answer numerous questions during the process. It took 45 minutes and my Prius runs as good as new, even though it is 11 years old and has 206k miles on it. I expect to get another 200 k out of this car. Thanks to Green Bean Battery, we are on the road again saving $$ on gas. Super satisfied!!!!
14:43 17 Feb 18
The service technician was excellent. He and the salesman stayed in contact through the entire process. The tech was very knowledgeable and professional. I was back up and running in a few hours of him arriving at my house. Very convenient. Thank you Green Been Battery.
22:26 05 Feb 18
I found this company on the web and was unsure about the company. After the phone call and explanation about the company,their product and service, I was sold. Very easy installation process. The technician arrived on time and was finished in 45 minutes. After installation he reset and ran diagnostics on the vehicle. I even took the vehicle for a test drive. There 5 year non-pro-rated warranty appears to the be the best warranty I found for a hybrid battery pack. Local dealer wanted $4,000 plus tax to replace the old battery pack. Overall, the interaction with this company was excellent.
18:15 17 Jan 18
The price was good and the service even better. Kenny showed up on time and had the battery replaced in less than an hour. Tahoe hybrid system works like it did when I bought it. I highly recommend Green Bean Battery!
20:14 10 Jan 18
I was about to spend close to 4k to replace a main battery in my car at the dealership. I started to research and found Green Bean Battery. It seemed too good to be true but I felt like I had to take a chance. For about 60% less they came to my door the same day as I called, installed and gave a 5 year guarantee. The repairman was courteous, neat and quick. Perfect!!!
19:51 08 Jan 18
Called to schedule an appointment, and the technician was available at the day and time requested. He drove to my work and performed the replacement in the parking lot. The work was done quickly, and the new battery works great. The battery seems like it provides as much power as a new one. I'm very happy to get this service quality for a fraction of the price of the dealership.
19:42 24 Dec 17
Easy process, arrived on time and was finished in 1 hour. Car passed emissions with the new battery! Their new 5 year non-pro-rated warranty appears to the be the best deal out there right now. Local shop wanted $2200 to replace the battery and was only going to have a 2 year warranty. Overall, my experience with this company was excellent.
20:15 20 Dec 17
Installation service was professional and quick. Drove to my house so I didn't need to go anywhere. Price was a third of what dealer wanted for a new one. 2 months later things are still going well. If this lasts 4 years, it will have been well worth it.
02:42 15 Dec 17
So far I am more than satisfied with my purchase and installation. I admit, at first, I was a little hesitant to do business with an online company located as far away as South Carolina. The installation was completed as described and my Prius is now running great. I reset the MPG reading and drove about 25 miles and the reading is back to 43.5 MPG. The price is great and the installer was pleasant and efficient, completing the job under cold and windy conditions in less than an hour.
22:57 14 Dec 17
This was incredible! Half the price of the 3 other estimates we received...MUCH longer warranty... lightning fast service...fixed it in our driveway! I had a long conversation with Mitch who took a lot of time explaining their refurbishing process which includes extensive testing ... being a retired electrical engineer, I appreciated the attention to detail and quality that they include in every project! Highly recommend!
19:10 14 Dec 17
After diagnosing the battery failure at out repair shop we offered the customer options of new, used or Green Bean. Considering the price and warranty the choice was easy. Very pleased with the service; installer arrived at our shop on time & was done in about an hour. Was just done a week ago, everything working just fine. We'll definitely recommend this option again.
13:59 14 Dec 17
I couldn’t be happier. Less than half the price of what the dealer quoted and I got to stay in the comfort of my home. Plus a five year warranty instead of the dealers 90 days. On top of the financial savings replacing and refurbishing batteries is way better for the environment than recycling the entire battery. What an awesome business model. Do one thing and do it so well that you are willing to drive to the customer for half the price. If only someone was willing to do this for my next oil change.
13:17 05 Dec 17
Great Service. Arrived quick and in a timely-manner. Very professional workers. You can tell they care about their customers and their craft. The prices are as quoted. Would definitely recommend to others.
01:26 26 Nov 17
Got my installation appointment quickly within 24 hours. Service was really good & well informed. Ryan came today and did excellent job. Highly recommend to anyone.
01:58 16 Nov 17
The installer came to my house (approx. 140 miles from their shop) Saturday morning and actually got here about 15 minutes early yea! I like early. He took about an hour to replace the battery at better than 1/2 of what Toyota wanted, after he finished we went for a test drive and Ta-DA! the car was acting like it should....The technician was very personable and professional. I will give an update in about a year to confirm how happy I am.
16:52 29 Oct 17
My grandson's car battery in his 2008 Prius died. I did a lot of research on the web to determine which would be the best route to get his battery replaced. After a thorough review, I decided to go with Green Bean Battery. I needed to utilize a company that I could trust, because it is super important to me to make sure that my grandson is safe in his vehicle and that the company who replaced his battery will stand by their word/warranty. I felt very comfortable choosing Green Bean Battery after I spoke to Tim. I loved the fact that they do the repairs at your location. I am located in Ohio. I contacted them on a Friday afternoon and Ryan, my technician, came out the next day on Saturday morning and replaced the battery. It took less than an hour for him to replace the battery. My technician, Ryan, was great!!! We went for a test drive together and he went over the company's history with me as well as the warranty information. He was very personable and professional. I am very happy with the customer service that I received. I would recommend Green Bean Battery for your hybrid battery needs!!!
12:20 16 Oct 17
Nothing but high praise and compliments for Green Bean. A new hybrid battery from my Toyota dealership for my 2008 Prius would have cost me $3,190 installed, but Green Bean did it for 40% of that, tax included, thanks to the "Florida Special". Tim was very easy to work with and explained everything, and he was very accommodating in setting up the appointment, which was quick and easy (they come to where you are!). Brian, the installer, was timely and fast, but thorough and diligent. He did an amazing and super job. Many thanks to him and Green Bean for getting me back on the road for another 146,000 miles.
15:49 11 Oct 17
I did a lot of painstaking research on replacing the hybrid battery in my 04 Prius. I could not afford the $3000+ that Toyota quoted and was particularly interested in a green alternative to buying a new hybrid battery. Gene Bean Battery came to the rescue. An affordable price, good track record and rapid response was exactly what I was looking for. The technician drove all the way to Western Pennsylvania from North Carolina to complete the installation. He arrived right on time and was finished with the installation in 30 minutes. He was very courteous and answered all of my questions to my complete satisfaction. I couldn't be happier with the process. Thank you Green Bean.
14:14 28 Sep 17
I ordered the generation 2 for my 07 Prius. My installer Kenny was an awesome guy. It took 45 minutes to take out the old one and install a new one. He came to me. It was clean battery, painted green with a green bean logo. Very cool. The battery holds a full charge all night. I'm very impressed with the way I went from averaging 45 mpg to 50 mpg average now. I recommend this company and product.
02:52 24 Sep 17
This is a first class organization. I had my doubts when I called them for my 2007 Camry Hybrid but they delivered as promised. I called in the afternoon and within hours they were at my doorstep. The job was completed in 30 to 40 mins. All my error codes cleared. Their fee is reasonable and around half of what Toyota charges. The car feels almost like a new car. I am satisfied and highly recommend their service.
16:31 16 Sep 17
My Prius is a 2005 with almost 200,000 miles on it. Toyota quoted $4200 to replace both batteries and were happy to let me scrap it and sell me a new car. We discovered the refurbished battery option through our own research and decided it was a great option for us as the car is still in good condition. Green Bean Battery Company responded quickly, gave a straightforward quote and delivered as promised. Showed up within hours once we had the car back in our possession. The technician drove several hours from NJ to our house in the Hudson Valley and had the car working in 30 minutes. I paid easily online after the work was completed and I had test driven the car. I received a receipt in my email moments later. I'm glad we decided to go for it. Definitely worth it.
14:37 09 Sep 17
After being pressured by a Toyota dealer to buy another car, and facing uncertainty by an approaching hurricane, I was concerned about what to do , when my son found Green Bean Battery on line. Within a day,we were scheduled. Josh was in the area and came a day early. We were able to have transportation to evacuate from the coast! Josh was super nice,and fast! Even scored a small discount! Prius works great and the red triangle of death disappeared! I am exceeding happy with Green Bean. I now have "breathing room" to decide if and when to get another vehicle.THANK YOU GREEN BEAN!!!!!
12:44 09 Sep 17
I went out on a limb trying GREEN BEAN.....AND....I COULDN'T BE HAPPIER! Josh drove to my home in Iowa from North Carolina! He was great. Said he would be there at 4, arrived promptly at 4 and was done installing in a half hour! Cleared all my lights off and My prius is now running better than ever. Went from 40-41 MPG to 46-47 MPG. Better warranty than Toyota, saved my thousands of dollars! WIN WIN! Great to deal with - Thanks to Josh and Tim! You guys are the best!
19:43 05 Sep 17
Lifesavers! My son and I were stranded out of town when the big red warning light lit up my panel. I called my home dealership who said I likely wouldn't make it home and to get to a mechanic ASAP. I went to the Toyota dealership in Charlotte, Town and Country who tested and reported that my Hybrid Battery was done. They quoted me $3600 for a new battery, (more than my 2006 Prius is worth BTW). I was able to get back to our home away from home in a panic about what to do with my "junker". I found Green Bean Battery online and they came out that day and installed the refurbished battery at a third of the cost! It's been 3 weeks and my car is running better than ever!
18:07 23 Aug 17
They come *to you* to replace your battery. You can schedule it for the very next day! How much better can that get? Well, it does. Absolutely fabulous customer service. Courteous, friendly, fast. Couldn't recommend them highly enough! Go with them, you won't regret it.
Debora Christmann Said Bean
20:42 22 Aug 17
Fast and courteous! Tim answered all my questions on Saturday and Kenny installed the battery on Sunday! Our 2005 prius only had 120,000 miles, but I couldn't justify the almost $4000 Toyota dealer quote for a new battery. $1549 and all the work was done at my house with no hassle.
13:00 21 Aug 17
I am thrilled that my old Prius is alive again. It has been a very reliable car and I hope to use it for some more years. The battery is holding well, and the service staff was very helpful and friendly.
20:37 18 Aug 17
I am so thankful I found Green Bean Battery! The battery in my Prius was about to die and I was in tears when I received the quote from Toyota. I couldn't afford to replace the battery. I did some research online and found Green Bean Battery. I read the reviews, did some research, and decided to call. Tim was awesome! The installation team that came to my home, the very next day, was wonderful! Such gentlemen! Definitely rare to find a company where everyone is friendly and professional. They actually CARE about you! Imagine that! I highly recommend them and if I need a replacement battery in the future, I will definitely be contacting Green Bean! Thank you for your help!
00:30 31 Jul 17
Dealers in our area are charging $5,000.00 to replace a Prius battery, which makes Green Bean pricing an absolute bargain. All communication from start to finish was both courteous and professional, and the installation was flawless! It was a pleasure to see all the parts put back in place without any missing or leftover pieces rolling about...why can't dealers do the same thing? My car is happy and so am I! Thanks Green Bean!
14:27 29 Jul 17
Thank you! Excellent service from start to finish...From the ease of scheduling and upfront costs and info on the website to the quick professional replacement at my home in Ohio by Ryan, Green Bean Battery is definitely my 1st choice in hybrid battery replacements and will refer anybody in need of this service to them. Thanks again!
12:08 21 Jul 17
I had to take my car to the dealership and they said it would be over 3 thousand dollars to replace my battery. After a quick internet search, I found Green Bean Battery. I called and they were able to come to me and replace my battery within the hour! Their customer service is amazing. If you need your hybrid battery replaced, I highly recommend them!!
21:16 20 Jun 17
I had a great experience with Green Bean Battery! Installers come to your home to replace the battery, the prices are the best around, and the battery comes with a five-year warranty. Tim was very helpful in answering all my questions and Peter was an awesome installer! He was very friendly and super quick. My battery was replaced in 45 minutes. Wonderful service and a great business. Definitely recommend over anywhere else!!!
20:33 17 Apr 17